Frequently Asked Questions
Everything you need to know about our clean beauty standards and services.
What makes Westman Atelier products 'clean'?
Our products are formulated without parabens, sulfates, phthalates, or synthetic fragrances. We prioritize high-performance, skin-loving ingredients that provide professional-grade results without compromising on safety.
Are your products cruelty-free and vegan?
Yes, Westman Atelier is a 100% cruelty-free brand. While many of our products are vegan, some contain ethically sourced beeswax or carmine; please check the specific product pages for full ingredient lists.
How can I find my perfect shade match?
We offer several ways to find your match: you can use our digital Shade Finder tool, book a complimentary virtual consultation with a makeup artist, or email a photo of yourself in natural light to our concierge team.
What is your return policy?
We want you to love your glow. If you are not completely satisfied, we accept returns on gently used products within 30 days of purchase for a full refund, excluding shipping costs.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those who need their beauty essentials sooner.
Do you ship internationally?
Yes, we currently ship to several countries globally. International shipping rates and delivery times vary by location and will be calculated at checkout.